REFUND & RETURN POLICY

Due to the nature of braided wigs and hygiene considerations, we only accept returns or refunds under the following conditions:

  • The item arrived damaged
  • The wrong item was received

Customers must contact us within 48 hours of delivery with proof (photo or video).

Once approved, we will offer a replacement or refund depending on the situation.

We do not accept returns for change of mind or used items.

Note that using non- recommended products, coloring, lifting, rinsing, cutting, plucking the baby hairs or any form of alteration, VOIDS the opportunity for a replacement if it applies.
Our hair undergoes a strict quality control process to ensure that our customers receive only the best hairs and braided wigs. If you have any questions comments or concerns, contact us directly on Kr8tiva@gmail.com