Due to the nature of our product, and federal health regulations, all of our hair extensions, hairs and braided wigs are FINAL SALE. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. If we verify and agree that the product is defective in any way, we will then exchange or replace the item.
If we do not validate the product defect issue, we will return the item in question to the you without an replacement of product. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or styled. The product must be sent back in the original packaging condition it was when shipped from us. You must contact us within 7 calendar days from the date you received your package. Any return request not received within the specific time frame will be disqualified. For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. Note that using non- recommended products, coloring, lifting, rinsing, cutting, plucking the baby hairs or any form of alteration, VOIDS the opportunity for a replacement if it applies.
Our hair undergoes a strict quality control process to ensure that our customers receive only the best hairs and braided wigs. If you have any questions comments or concerns, contact us directly on Kr8tiva@gmail.com